During the OURHOME's management, satisfaction from our clients is our only precious treasure. Only the clients are satisfied, can our company grow and become the leader in the market.
OURHOME has always considered the problems from the clients' angle and satisfied the clients' requirement to the maximum degree. The traditional market investigation can provide the enough information. We must seek the clients potential needs. The clients know what they need at the moment but their needs and favors change constantly. We must predict what the clients' future need. It's not enough just to provide the goods clients want. We must also provide the products that they really need but are not aware of. When they see the product, they know that's exactly what they want.
We have a service team at the international standard. All the team members have good education, enough professional skills, good ability on public relations and nice images.
We actively provide the service program before, in and after sales.
Io order to improve our service quality continuously, we follow all our service by telephone and track the service quality.
In each even month, we will track our sold products' quality and gain our clients' feedback timely.
Each year, we hold a sodality with our clients. Our clients' suggestion provides us the best reference for us to make the decision. When you purchase our products in the brand of OURHOME, please notice the following:
1 、 Get the after-sale service card and after-sale service tracking card from our salesman and keep them in a safety place.
2 、 We provide the free service of installation in Shenzhen City
3 、 All OURHOME products enjoy the a year ' s free maintenance and life-long service.
4 、 Service Hotline: 0755-26726668
5 、 If you have the experience of foul charging or bad service, please call our complaint hotline: 0755-26726668